Processing & Shipping Time

All in stock tables ship within 48-72 hours. Once shipped, please allow 1-2 weeks for arrival to the installer. A representative will reach out if your selected product has a longer lead time. You’ll be provided with your tracking number once we confirm pickup by the freight carrier. Orders without white-glove installation are shipped with FREE curbside freight delivery. All freight items are fully insured. The carrier will contact you to schedule a convenient drop off time.
Please read how to accept your curbside freight shipment.

What is White Glove Installation?

Your product ships directly to certified billiards technicians in your area. A representative with Sawyer Twain will reach out to you to begin to coordinate the delivery and professional installation of your pool table after production has been completed and your items are ready to ship. Once shipped, please allow 1-2 weeks for arrival to the installer. Installation appointments will be made directly with your local installation company. This is subject to change during the holiday season and other busy periods.
Please read how to accept your curbside freight shipment.

What is Pro Installation?

If you elect to have professional installation, your item will be delivered via curbside freight. Following the delivery, an installer will come to your home to complete the setup. Upon arrival, the installers will unbox everything and ask you which room you would like your new table to be set up in. Please note, all contact information is shared while your item is in transit.

Playcraft Slate Pool Tables Playcraft slate pool tables are warranted for 5 years against defects in materials and manufacturing. This warranty is subject to the following limitations; Original Purchaser – This warranty applies only to the original purchaser and may not be transferred. Components Covered – Rails, aprons, legs, slate, internal supports and metal decorative hardware. Items specifically excluded from this warranty are cushions, pockets/pocket liners and cloth. Assembly – The warranty applies only to tables that have been assembled by a verified professional or experienced slate pool table installer. All damaged or defective parts must be identified prior to proceeding with the assembly process. Do not assemble the table if damaged or defective parts are identified. Moving – Do not move the table once it is assembled. Moving the table can cause injury and damage the table. Parts damaged due to moving the table are not covered by the warranty. Wear and Tear – Conditions deemed by us to have occurred during use, expected due to age or caused by acts of nature, are not covered by this warranty Leveling – Once a slate pool table is leveled it may settle over time and become unlevel. A table that must be releveled is not defective. Leveling is considered part of the maintenance of the pool table and is not covered under warranty Processing a Claim – In the event a defect in materials or manufacturing is suspected, stop the assembly process and immediately notify the retailer where purchased or GMInc. through the support website. Clear and detailed images along with a description of the damage or defect will be required to initiate the warranty claim. A determination will be made if damaged or defective parts need to be returned for further inspection to validate the claim. Associated Costs – The warranty does not cover any associated costs including but not limited to loss of use, shipping costs or labor.

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