Processing & Shipping Time

All in stock tables ship within 48-72 hours. Once shipped, please allow 1-2 weeks for arrival to the installer. A representative will reach out if your selected product has a longer lead time. You’ll be provided with your tracking number once we confirm pickup by the freight carrier. Orders without white-glove installation are shipped with FREE curbside freight delivery. All freight items are fully insured. The carrier will contact you to schedule a convenient drop off time.
Please read how to accept your curbside freight shipment.

What is White Glove Installation?

Your product ships directly to certified billiards technicians in your area. A representative with Sawyer Twain will reach out to you to begin to coordinate the delivery and professional installation of your pool table after production has been completed and your items are ready to ship. Once shipped, please allow 1-2 weeks for arrival to the installer. Installation appointments will be made directly with your local installation company. This is subject to change during the holiday season and other busy periods.
Please read how to accept your curbside freight shipment.

What is Pro Installation?

If you elect to have professional installation, your item will be delivered via curbside freight. Following the delivery, an installer will come to your home to complete the setup. Upon arrival, the installers will unbox everything and ask you which room you would like your new table to be set up in. Please note, all contact information is shared while your item is in transit.

Warranty Terms Exclusive Warranty: SCALE 1:1 only warrants that the goods shall be free from defects in labor or material for a period of ten (10) years; two (2) years in the case of glides, casters, locks, pneumatic cylinders, electric motors, actuators, and drawer slides; one (1) year in the case of lighting. Warranty starts from the date of shipment. As long as the original end user owns it; this warranty is not transferable. This warranty excludes misuse, abuse, and ordinary wear and tear (including laminate self--‐edge chipping or peeling). This is SCALE 1:1’s sole and exclusive warranty, and Buyer waives all others. SCALE 1:1’s warranty in this Agreement shall not apply to damage caused under the following circumstances: (a) damage caused during shipping (this will be handled under separate terms); (b) modifications or attachments to the product that are not Scale 1:1 approved; (c) products that were not installed, used or maintained in accordance with product instructions of Scale 1:1; (d) products used for rental purpose; or (e) damage caused by misapplication of cleaning product. Disclaimer of Responsibility: SCALE 1:1 unconditionally refuses warranties implied for sales purpose, including but not limited to any warranties for a specific purpose of sale, or warranties based on verbal SCALE 1:1’s personnel or independent sales representatives or agents, drawings, models, samples, promotional brochures, specifications cards and any literature whether in print, displayed on the internet or in any other format or media does not constitute Scale 1:1 warranty, revoke or waive the Exclusive Warranty herein defined. Limitation of Liability: SCALE 1:1’s maximum cumulative liability to Buyer does not exceed the purchase price of the goods claimed defective. In no circumstance shall SCALE 1:1 be liable for any direct, incidental, special or consequential damages of any type or kind, including but not limited to lost of profits, lost of business, opportunities or lost of goodwill, relating to the goods sold hereunder, their installation or otherwise, even if SCALE 1:1 has been advised of possibility of such damages (Buyer has the free will to make decisions independent of SCALE 1:1’s advise).

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